Terms & Conditions

3RINGS TERMS (2nd May 2018)

Welcome to 3rings located at https://www.3rings.co.uk (the “Website”) and provided by 3rings Care Limited. We are a limited company registered in England and Wales under company number 8355115 and have a registered office address of The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, ST1 5SQ. Our VAT number is 158 3801 96. Any reference to “3rings”, “We” or “Us” in these Terms of Service is to 3rings Care Limited. Any reference to “You” or “Your” is to the person wishing to access the Service. Any reference to “monitored person” is the person or person(s) who are passively monitored using 3rings branded sensors or supported third party sensors and need care or assistance.

These Terms of Service (together with any documents referred to in it) are a legal and binding agreement between You and 3rings and governs Your use of 3rings products, software, services and websites (which are collectively known as the “Service”) whether as a guest or a registered user. Use of the Service will include (but is not limited to) You accessing, browsing and registering to use the Service and receipt of the Monitoring, Notification and Escalation Services.

Please read these Terms of Service carefully before you start to use the Service, as these will apply to Your use of the Service. We recommend that you print a copy of this for future reference. By using the Service, You confirm that you accept these Terms of Service and You agree to comply with them. If you do not agree to these Terms of Service, You must immediately stop using the Service.

Below We have provided a brief summary of some of the key points of these Terms of Service which We would particularly like to bring to Your attention. However, You should still read the full version of the Terms of Service below.

Summary

  1. Suitability of the Monitoring, Notification and Escalation Services - You should consider carefully if the Monitoring, Notification and Escalation Services We provide with regard to a Monitored person will meet Your requirements. All of Our Notifications are part of an automated process. We do not provide any type of emergency service (nor do We notify any emergency services or medical practitioner) and should not be the only method used of monitoring or caring for a Monitored person. Notifications may be subject to delays and failures beyond Our reasonable control and We have no liability to You for these. See Section 3 and Section 9.
  2. Changes to the Terms of Service and the Service - We may change at any time these Terms of Service, the Service and the Fees payable for the Service. If You do not agree to the changes then You must stop using the Service and (if relevant) cancel Your Subscription. A repayment of any pre-payment of Fees by You may apply in such circumstances. See Section 2.4 and 5.2. We may also terminate the Service, see Section 5.4.
  3. Fees - If You have a Subscription, Your credit or debit card will automatically be charged at the start of the Subscription and upon each renewal thereafter, unless You cancel Your Subscription before the renewal date. We may cancel or suspend the Service and Your Subscription without notice to You if We are unable to charge Your debit or credit card through no fault of Our own. See Section 6.
  4. Our Use of the Account Data and Other Information You Provide - We may share the Account Data with relevant third parties. See Section 7, Our ‘How we use your data’ and Our Privacy Policy.
  5. Our Liability to You and Events Outside Our Control - In total We are not liable to You for any loss or damage that is not foreseeable or exceeds £500. The Service is provided “as is” without any conditions or warranties. We are not liable for any failure to perform the Service caused by an Event Outside of Our Control. See Section 8 and Section 9.
  6. Cancelling a Subscription and/or Your Account - A Subscription automatically renews unless and until You or Us cancel the Subscription. See Section 10.
  7. Compensation - You agree to compensate Us for Your breach and other actions arising from Your use of the Service. See Section 13.
  8. Consent from the Monitored Person
  9. - The Organiser must obtain consent from the Monitored Person or their representative who holds a durable power of attorney prior to the Service being used.

Please bear in mind that this is just a Summary and not a substitute for the Full Version of the Terms of Service below. In the unlikely event that this Summary clashes or conflicts with what is stated in the Full Version, then it is the content of the Full Version that will apply to You and 3rings.

Full Version of Terms of Service

THESE TERMS OF SERVICE DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Definitions

When the following words with capital letters are used in these Terms of Service, this is what they will mean:

3rings Sensors
the 3rings sensor used by the Monitored person as part of the Monitoring, Notification and Escalation Services;
Account
an account registered with 3rings for the purpose of receiving the Service;
Account Data
is defined in Section 4.3;
Event Outside Our Control
is defined in Section 9;
Fees
the fees and charges payable by You to Us to receive the Service;
Family & Friends
any person that sets up an Account for the purpose of receiving the Monitoring, Notification and Escalation Services in connection with a Monitored person;
Monitored Person
the person who the Organiser and the Family & Friends want to receive Notifications about;
Notifications
the automated notifications. We send as part of the Monitoring, Notification and Escalation Services which, depending on the Subscription and Account settings, may be delivered by phone, email, SMS, push notification and/or via logging in to an Account;
Monitoring, Notification and Escalation Services
the collection of data from sensors (either 3rings provided or supported 3rd party sensors), Reporting, trend analysis, notification and/or escalation services that We agree to provide to You as part of the Service and as set out in more detail on the Website (and as amended by Us according to these Terms of Service);
Organiser
the person who initially sets up with Us the receipt of Monitoring, Notification and Escalation Services with regard to a Monitored person by setting up an Account, identifying the Monitored person and inviting Family & Friends to receive Notifications about the Monitored person;
Partners
Our affiliates, subsidiaries, holding companies, officers, directors, employees, agents, representatives, licensors and partners;
Software
is defined in Section 12.4;
Registered Monitored person's Phone Number
the UK registered land-line or mobile telephone number associated with the Monitored person as provided to Us and updated from time to time;
Subscription
a subscription for the Service for which You pay a Fee;
Third Party Data
is defined in Section 7.2.

Our Agreement with You

  1. These are the terms and conditions on which We supply the Service to You. Other applicable terms which also apply to Your use of the Service are Our Privacy Policy which sets out the terms on which We process personal data We collect from You and includes our Cookie Policy which sets out information about Cookies and similar devices used as part of the Service.
  2. The Service is only for use by persons over the age of 18 years of age and by registering an Account You warrant that You are over the age of 18 years of age.
  3. The Service is provided for Your personal and non-commercial use only or in the case of a care organisation for use to provide The Service to a individual who has consented to receive care or additional assistance.
  4. We reserve the right at any time to modify these Terms of Service and to impose new or additional terms or conditions on Your use of the Service. If the changes are significant (which include but are not limited to changes which result in the payment of a Fee by You or an increase to the Fees You are required to pay to Us), We will notify You of the change via the Website and/or to the email address provided within Your Account Data. If You do not agree with any changes We make to the Terms of Service then, you must stop using the Service immediately and (if relevant to You) notify Us by email to numbers@3rings.co.uk that You wish to cancel Your Subscription. Upon such cancellation of a Subscription by You, You will have the right to be refunded for any pre-payment of Fees which relate to the period following the date of Your cancellation. Your continued use of the Service will be deemed acceptance of all modifications and additional terms and conditions whether or not You have read them.
  5. With the exception of the refund of pre-payments of Fees under Section 2.4, You agree that We will not be liable to You or anyone else for any modification to these Terms of Service.
  6. If We agree to provide Monitoring, Notification and Escalation Services to You, We will commence these as soon as We can and You agree that We may commence these before the expiry of any cooling-off period You may otherwise have been entitled to under the Distance Selling Regulations or otherwise. Please note that You will not be able to cancel Your Subscription under Regulation 10 of the Distance Selling Regulations and claim a refund once We have commenced the Monitoring, Notification and Escalation Services to You. Please see Section 10 for Your rights to cancel.
  7. As a consumer, You may have legal rights in relation to the Service not being carried out with reasonable skill and care. Advice about Your legal rights is available from Your local Citizens‘ Advice Bureau or Trading Standards office. Without prejudice to Section 2.6, nothing in these Terms of Service will affect these legal rights.

Suitability of the Monitoring, Notification and Escalation Services

  1. It is very important that You consider if the Monitoring, Notification and Escalation Services We provide will meet Your needs and requirements with regard to monitoring of and/or being notified about the Monitored person. Our Monitoring, Notification and Escalation Services are the automated communication of Notifications to the Organiser, the Monitored person and/or the Family &Friends in accordance with Account preferences. We do not provide any live service whereby an Organiser, a Monitored person or Family &Friends can communicate directly to a human being over the telephone or otherwise.
  2. Our Monitoring, Notification and Escalation Services should not be used as the only method of monitoring and/or caring for a Monitored person and even more so where that Monitored person requires or would be better suited to provide support for a full or part time care programme. We do not provide any type of emergency service and We do not notify or seek assistance from any emergency service or medical practitioner as part of the Service. How the Organiser, a Monitored person and/or any Family &Friends respond to a Notifications is entirely up to the Organiser, the Monitored person and the Family &Friends and We will not be responsible or liable for any such acts or omissions by the Organiser, the Monitored person and/or the Family &Friends or for the inaccurate, incomplete or delayed updating of any Account by any person.
  3. The Monitored person or the person who has the durable Power of Attorney is required to consent to the use of the Monitoring, Notification and Escalation.
 It is the responsibility for the Organiser to gain this consent.
  4. To provide the Monitoring, Notification and Escalation Services effectively We need to be able to receive sensor data from the Monitored persons residence. We will only recognise signals from the sensors installed at a designated Monitored person's household and for that to operate a usable and connectible mobile network signal or Internet service must be available at the location where the sensors are installed. The choice of mobile network and/or Internet service will be dependent upon the sensors chosen and the connectivity function they require.
  5. Our aim is to provide the Notifications to You in accordance with Your Account preferences for receipt of such Notifications as soon as We can. However, there may be delays or a failure to provide the Monitoring, Notification and Escalation Services due to an Event Outside Our Control. See Section 9 for Our responsibilities when an Event Outside Our Control happens.
  6. In the event that the Subscription and/or Account of an Organiser is cancelled, terminated and/or deleted, We will not be liable to You or any other person to continue providing the Monitoring, Notification and Escalation Services thereafter.

Your Account

  1. If You chose to be a registered user of the Service, You may establish an Account. We reserve the right to refuse Your registration at Our absolute discretion. When registering an Account You are confirming to Us that You are resident in a country which permits You to use the Service accordingly to applicable laws. You are responsible for ensuring that Your use of the Service is lawful under the laws of any country from which You access them. You are responsible, as the organiser, to gain consent from the monitored person.
  2. Only You may access and use Your Account and no other person. If you choose or are provided with any user identification code, password or other information as part of Our security procedures for the Service, You must keep this confidential. You must notify Us immediately if You know or suspect any unauthorised activity on Your Account. We will not be liable to You for any losses arising out of the unauthorised use of Your Account as a result of Your failure to comply with this Section 4.2 (unless We failed to exercise Our reasonable skill and care).
  3. You agree to provide Us with true, accurate and complete information as required by Us via the sign-up process to open an Account or otherwise during the Service (which may include but is not limited to the data relating to an Organiser, a Monitored person and/or Family &Friends) (“Account Data”). You agree to maintain and promptly update the Account Data to ensure it remains true, accurate and complete information. We may suspend, terminate and/or delete Your Account if You fail to comply with this Section 4.3. For further information on how We may use the Account Data, please see Section 7.
  4. You or in the case of a care professional, your employer, are responsible for all Fees in respect of the Service and all activity and usage of the Service via Your Account.
  5. You agree to use the Service in a way that does not:
    1. cause nuisance, disruption or disturbance to others (including but not limited to a Monitored person);
    2. defame, threaten, bully, harass, abuse or otherwise violate the rights of others or for any unlawful or immoral purpose; or
    3. interfere with the smooth running of the Service, introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
    4. breach applicable laws;
    5. attempt to access any component or part of the Service which You are not authorised to access including but not limited to the servers on which the Service is hosted or any server, computer or database connected to the Service.
      Without any liability to You We reserve the right to change Your Account preferences, terminate, suspend and/or delete Your Account and Subscription if We reasonably believe that You have failed to comply with this Section 4.5.
  6. Use of the Service and Software may be subject to the export and import laws. You agree to comply with all applicable export and import laws and regulations. You also agree that You will not use the Software or Service for any purposes prohibited by law.

Changes to the Service and Termination of the Service

  1. We reserve the right at any time to release and make available additional features and improvements to the Service and may charge a Fee for You to access such features and improvements. As part of the Service, You may from time to time receive updates to the Software from Us which may be automatically downloaded and installed to Your device or computer. Such updates may include bug fixes, feature enhancements or improvements, or entirely new versions of the Software. You agree that We may automatically deliver such updates to You as part of the Service and You shall receive and install them as required.
  2. We reserve the right at any time to modify the Service (in whole or part) either temporarily or permanently. If any change is significant We will notify You of the change via the Website and/ or to the email address provided within Your Account Data. If You do not agree with any change We make to the Service then, You must stop using the Service immediately and (if relevant to You) notify Us via email to numbers@3rings.co.uk that You wish to cancel Your Subscription. Upon such cancellation of a Subscription by You, You will have the right to be refunded for any pre-payment of Fees which relate to the period following the date of Your cancellation. Your continued use of the Service will be deemed acceptance of all modifications to the Service.
  3. With the exception of the refund of pre-payments of Fees under Section 5.2, You agree that We will not be liable to You or anyone else for any modification to the Service.
  4. We reserve the right at any time and without cause or fault to terminate the Service and/or discontinue Your use of the Service and accordingly delete Your Account and (if relevant) terminate Your Subscription. We will notify You of this via the Website and/or to the email address provided within Your Account Data. You will have the right to be refunded for any pre-payment of Fees which relate to the period following the date of the cancellation of a Subscription.
  5. With the exception of the refund of pre-payments of Fees under Section 5.4, You agree that We will not be liable to You or anyone else for Our termination of the Service and/or Your Subscription, the discontinuance of Your use of the Service and/or the deletion of Your Account.
  6. We may have to temporarily suspend the Service if We have to deal with technical problems. We will contact You via the Website and/or to the email address provided with Your Account Data to let You know in advance where this occurs, unless the problem is urgent or an emergency in which case We reserve the right to Suspend the Service without notice.
  7. In the unlikely event that there is any defect with the Service please contact Us at help@3rings.co.uk and tell Us as soon as reasonably possible and We will review the defect and if relevant try to repair or fix the defect as soon as We can.

Fees, Other Charges and Payment

  1. You, or in the case of care professionals your employer, are responsible for the payment of any Fees, charges, expenses and costs associated with Your access to and use of the Service (which may include but is not limited to internet service provider fees, telephone provider fees, call charges and the cost of any equipment).
  2. The Fees are set forth on the Website and are inclusive of VAT. Without prejudice to Section 2.4, the Fees may be revised by Us at any time. You agree to pay any Fees for the Service using a valid debit or credit card or via a valid PayPal account (or such other means of payment as We may accept from time to time).
  3. Your credit or debit card will automatically be charged at the start of a Subscription period and upon each automatic renewal thereafter.
  4. Our standard Subscription period is monthly , in arrears. If You have purchased a standard monthly Subscription, You will be charged at the start of Your Subscription and upon each monthly renewal thereafter. You will automatically be charged at the then standard current Fee at each renewal unless You cancel Your Subscription with Us before the renewal date. You can cancel Your Subscription at any time by emailing Us at numbers@3rings.co.uk.
  5. If You have purchased a non-standard Subscription (including a promotional or discounted Subscription or a pre-payment Subscription over a period longer than a month) You will be charged at the start of Your Subscription and, upon the expiry of the Subscription, You will automatically be transferred to Our standard monthly Subscription at the then standard current Fee for that Subscription unless You cancel Your Subscription before the renewal date. You can cancel Your Subscription at any time by emailing Us at numbers@3rings.co.uk.
  6. You are responsible for updating Your payment details for the Account with alternative details in the event that Your credit or debit card or any other method of payment is no longer valid or is suspended. In the event that We are unable to fully charge Your credit or debit card for a Subscription through no fault of Our own, We reserve the right to cancel and/or suspend Your Subscription without further notice or liability to You and/or delete Your Account.
  7. We are not liable to provide Monitoring, Notification and Escalation Services to any person in the event that any fees or charges are due and owing to Us for such (whether from the Organiser or any other third party).

Our Use of the Account Data and Other Information You Provide

  1. You allow Us to use the Account Data and share the Account Data with third parties for the purpose of i. verifying the information You provide; (ii) providing the Service (iii) Account billing and charging of the Fees due to Us; and (iv) for such other purposes as provided in our Privacy Policy.
  2. It is entirely Your responsibility to get the consent of the relevant individual before You provide any data relating to an Organiser, a Monitored person and/or a member of Family &Friends (“Third Party Data”) to Us. By providing Third Party Data to Us, You warrant and represent that the relevant individual has consented to the disclosure by You of the Third Party Data to Us and to Our processing of the Third Party Data in connection with the provision of the Service to You, which may include providing the Third Party Data to our third party suppliers and sub-contractors who help us provide the Service to You.

Our liability to You

  1. If We fail to comply with these Terms of Service or We fail to exercise reasonable skill and care in providing the Service, We may be responsible for loss or damage You suffer that is a foreseeable result.
  2. To the greatest extent permitted by applicable law, We (and Our Partners) are not responsible for any loss or damage that You may suffer as a result of Your use of the Service that is:
    1. not foreseeable by You or Us when You used the Service;
    2. not as a result of Our breach of these Terms of Service or Our negligence or Our breach of a statutory duty.
  3. We only provide the Service for domestic and private use. You agree not to use the Service for any commercial, business or re-sale purpose, and (to the greatest extent permitted by applicable law) We and Our Partners have no liability to You for any loss of use, loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (except for liability under Section 8.6).
  4. If We or Our Partners are liable to You (whether due to breach of these Terms of Service, Our negligence or otherwise) such liability to You or any other person in total shall not exceed £500 (except for liability under Section 8.6).
  5. Without prejudice to Your rights under applicable law and Section 2.7 and Section 8.6, the Service is provided on an “as is” and “as and when available” basis and without any representation or endorsement or warranties of any kind, either expressed or implied. We and Our Partners disclaim all conditions and warranties, express or implied, including but not limited to implied conditions or warranties of fitness for a particular purpose, compatibility, security or accuracy. We do not warrant that the Service will be complete, up to date, uninterrupted, error free, that defects will be corrected, or that the Service is free from loss, corruption, attack, viruses or other harmful components. We strongly recommend You use anti-virus software and appropriate firewalls.
  6. We do not exclude or limit in any way Our liability for:
    1. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
    2. fraud or fraudulent misrepresentation;
    3. any matter for which We are not allowed to exclude or limit Our liability to You according to applicable law.

Events Outside Our Control

  1. By their nature, Notifications sent via telecommunication networks may be subject to delays and failures beyond Our reasonable control and We shall not be liable to You for any such delays or failures. We cannot be held responsible for any delayed, lost or corrupted Notifications as a result of technical error beyond Our reasonable control or for any losses caused by the non-availability, incompatibility or failure of any telecommunication or computer service, system, equipment or software operated by You or a third party.
  2. We will not be liable or responsible for any failure of the Service or any failure to perform, or delay in performance of, any of Our obligations under these Terms of Service that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure, delay or disruption of public or private telecommunications networks, the internet, computer equipment failures or other equipment failures.

Cancelling a Subscription and/or Your Account

  1. A Subscription automatically renews for successive subscription periods unless and until You or Us cancel the Subscription.
  2. You may cancel a Subscription and/or Your Account at any time without reason by emailing Us at numbers@3rings.co.uk and We will arrange the cancellation as soon as We can. In the event of such cancellation by You, We will not be obliged to return to You any Fees paid by You (including any pre-payment of Fees for the Service).
  3. In addition, You may cancel Your Subscription and/or Your Account with immediate effect by giving Us written notice if We break the Terms of Service in any material way and We do not correct or fix the situation within 10 days of You asking Us to in writing. In the event of such a cancellation by You We will refund to You any pre-payment of Fees in relation to the period following the date of Your cancellation.
  4. In addition to Our other rights to cancel a Subscription as stated in these Terms of Service, We may cancel Your Subscription and/or Your Account at any time with immediate effect by giving You written notice the email address provided within Your Account Data if You break the Agreement in any material way and You do not correct or fix the situation within 10 days of Us asking You to in writing. In the event of such a cancellation by Us We will not be required to refund to You any pre-payment of Fees paid by You.
  5. Upon cancellation of Your Account You will lose all access to the Service. Furthermore, We reserve the right to delete information and data stored in or as a part of Your Account.

Our Website

  1. We may update the Website from time to time, and may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Website, or any content on it, will be free from errors or omissions, will always be available or be uninterrupted.
  2. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
  3. You may link to the home page of the Website, provided:
    1. You do so in a way that is fair and legal and provided that the link does not portray Us or the Service in a false, misleading, derogatory or offensive manner;
    2. the link is not established in such a way as to suggest any form of association, approval or endorsement on Our part where none exists;
    3. the link is from a website that is owned by You or You have the owner‘s permission;
      We reserve the right to withdraw linking permission without notice.
    4. Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those websites or resources, nor do We have any liability to You in connection with them.
    5. You must not frame or use framing techniques to enclose any part of the Website or any content accessible on it without Our consent.
  4. Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those websites or resources, nor do We have any liability to You in connection with them.
  5. You must not frame or use framing techniques to enclose any part of the Website or any content accessible on it without Our consent.

Intellectual Property Rights

  1. You acknowledge that We are the owner or the licensee of all intellectual property rights in the Service, and in the material published as part of the Service. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off and may download extracts, of any pages from the Service for Your personal use. You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content of the Service must always be acknowledged. If You print off, copy or download any part of the Service in breach of these Terms of Service, Your right to use the Service will cease immediately and you must, at Our option, return or destroy any copies of the materials You have made.
  3. 3rings is UK registered trade mark of 3rings Care Limited.
  4. We grant You a personal, non-exclusive, non-transferable, revocable license to use the Software We provide as part of the Service (the “Software”) in accordance with these Terms of Service. The licence is granted subject to You not (directly or indirectly) copying, modifying, renting, loaning, distributing, creating derivative works. of, reverse engineering, decompiling, or otherwise attempting to discover the source code, or transferring any right in the Software (unless such act is expressly permitted or required by law).

Compensation

You agree to compensate Us and Our Partners for any loss, damage, costs, claims and liabilities (including reasonable legal fees) incurred by Us or Our Partners arising from any breach of these Terms of Service or any unlawful actions against other persons through Your use of the Service. This obligation shall survive the termination or expiration of these Terms of Service and Your use of the Service.

Contact Information

  1. If You have any questions or if You have any complaints, please contact Us. You can contact Us by via the Website, telephoning Our customer service team at 0161 509 6020 or by e-mailing Us at help@3rings.co.uk.
  2. If You wish to contact Us in writing, or if any section in these Terms of Service requires You to give Us notice in writing, You can send this to Us by e-mail to help@3rings.co.uk, by hand, or by pre-paid post to 3rings Limited at The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, ST1 5SQ.
  3. If We have to contact You or give You notice in writing, We may do so by notification via the Website or the Service, or by email to the email address provided within Your Account Data or by post to the address provided within Your Account Data.

Other Important Terms

  1. We may transfer Our rights and obligations under these Terms of Service to another organisation, and We will always notify You if this happens, but this will not affect Your rights or Our obligations under these Terms of Service.
  2. You may only transfer Your rights or Your obligations under these Terms of Service to another person if We agree in writing.
  3. These Terms of Service are between You and Us. No other person shall have any rights to enforce any of its terms.
  4. Each of the paragraphs of these Terms of Service operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  5. If We fail to insist that You perform any of Your obligations under these Terms of Service, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
  6. These Terms of Service are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.

Privacy Policy

Your information is very important to us and we look after your information carefully in line with data protection and privacy laws. We've set out below more detail on what information we collect about you and how we use that information.

Please do read this policy and our cookie policy so you know what we are doing with your information.

We will ask you whether you consent to how we will use your data and by accessing and using our services, you are agreeing to the terms of this privacy policy and to our cookie policy.


Our approach to your data

To help you understand what 3rings does with your data here is our philosophy.

  1. Whether you are a customer, potential customer, supplier or employee the data belongs to you and we implement a range of privacy and security measures to protect your data.
  2. We use the data to service the requests that you make of 3rings, for example to deliver goods, provide the 3rings service, to help support you, care professionals and families.
  3. We will NOT use your data to market to you without your expressed permission that can be withdrawn at any time.
  4. We only share data with 3rd Parties to:
    1. Provide the service you have asked from us,
    2. Satisfy requirements of the law,
    3. Gain insights into how we can make the service better for you and future customers and in this situation the data is shared in an anonymous form.


      Examples:
      1. We provide your delivery address to the Royal Mail or other couriers.
      2. We use Google Analytics to understand which part of our web site is used and with what technology.
      3. We use PayPal's Braintree e-commerce service to provide a PCI compliant financial service so we can reduce the amount of personal financial data that 3rings sees or has access to.
      4. We use Zendesk to record, track and manage support tickets so we can help our users should any queries or problems occur.

See later for a fuller list.
  5. We will NOT sell your data to 3rd Parties. There is one potential exception to this should someone buy a controlling interest in the company and its assets.
  6. We have a presence on social media pages and identities with Facebook and Twitter. Interactions with 3rings on these environments are covered by the respective privacy agreements of Facebook and Twitter. These companies share data in different ways to 3rings.

  7. By the nature of our service we receive data from a wide range of sensors and from a wide range of suppliers. We only accept data from these systems if they have a strong user authentication and that the acceptance of this data is in an anonymous form.

  8. Any personal data we collect is kept to the minimum required to provide the service you request. For example, 3rings service does not collect Personally Identifiable Data of the individual being monitored. For an Organiser or Carer who use the 3rings service we only collect Name, email and mobile number to enable us to provide the service, People who order hardware we collect Name, Address, email and phone number so we can deliver the goods and products ordered.

  9. Consent from the person being passively monitored must be obtained.
3rings is unusual to many companies as our fundamental service is to passively monitor vulnerable individuals to ensure their safety and give families and carer’s peace of mind to ensure that is done in a way that gives the individual being monitored independence with dignity.

 In normal operation we do not collect personal data about the individual being passively monitored. Even though this is the case, it is essential that who ever sets up the 3rings service gets active consent from the individual being monitored and they are made aware of what and why the 3rings service is being used.

Where is your data held?

To provide security, redundancy and high levels of availability your data is physically located in multiple locations in Europe when the data is at ‘rest’ and we implement a range of security and privacy safeguards to protect that data.

When the data is on the ‘move’, e.g. from 3rings to your screen, we use encryption to protect it.


We use a range of cloud-based services to provide you with a high level of support and service. As a result, some elements of your data coming to us or going to the 3rd party services may go through a variety of routes prior to getting to us/you. We select our services with care and the majority of our services go within Europe but some go through the USA. Some services may route data through other regions prior to it getting to 3rings. The services we use are selected for their functionality and their attention to Privacy and Security. These are companies such as Google, Amazon, Zendesk, Stream International, MailChimp, Twilio, Xero and Monnit.


How long do we keep your data?

We keep your personal data for the duration of the contract with us and thereafter for accounting or legal purposes. Unless it conflicts with legal requirements, from the end of 2018 we will be able to delete your personal data upon request.


Sensors data is kept for a longer period of time in an anonymous form to gain insights into trends and analysis that will enable us to help families and carer's protect people better in the future. This does not contain any personally identifiable information. Although we would prefer to keep the anonymous sensors data to help people in the future we understand that that may not be your preference. You will be able to request all anonymous sensor data associated with your account to be deleted. In some situations, e.g. such as data from Nest devices, we will delete the data sooner based upon their sharing of data policies. Should you wish your data to be deleted please email help@3rings.co.uk with the request.


What to know what data we have?

You have the right to know what data we hold about you, if you want to receive a copy of the data please just request it by emailing help@3rings.co.uk


Putting things into context

As the world becomes more connected it also becomes more complicated to understand.

Simple things that we thought had no risks associated with them can now produce areas of concern that were never anticipated. For example, giving someone your address to deliver a parcel that you wanted could end up on a global database that can be sold or stolen and, at best, be used for something as annoying as constant marketing but also more sinister, as a base to build a profile about you that could be used to steal our identity.

Data Protection laws continue to evolve (The latest one in the UK GDPR came into force 25th May 2018) to try to protect us but, due to timing and geographical reach, are often playing catch up and increase the complexity.

So we have a personal choice to make; either we become totally paranoid and as a result lose out on all the upside of the connected world and what it can mean to our families, or we try to understand the risks and aim to strike a balance between the benefit we can achieve and those risks.

Several very large companies with greater resources, seemingly get this wrong e.g. Facebook, Talk Talk, so this is not easy and a sense of vigilance and paranoia should be maintained at all times in the new digital world order.

Hopefully the above summary describes how we feel, act and care about your personal data. Your privacy and security matter to us as we deliver services that help keep people safe and independent with dignity.


Privacy Policy

Who are we?

Any reference to “we”, “us” and “our” is to 3rings Care Limited.

3rings Care Limited is a company registered in England and Wales (registered number is 8355115) with registered office at:

The Glades, Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, ST1 5SQ


VAT registration number is 158 3801 96.

We are registered on the Data Protection Public Register. Our Data Protection Registration Number is ZA028271. To find out more information about the Data Protection Register, visit the Information Commissioner's Office website.


What services does this policy cover?

This policy covers all of our services and any reference to “you” or “your”, means you as user of our services. Our services may include without limitation social media and/or interactive applications, audio visual content, text, photographs, forums, and other services which we may offer at or via the website at 3rings.co.uk, iot.3rings.co.uk and/or other websites or media platforms which, for example, may enable you to access our content over a mobile or wi-fi network (the “Services”). This privacy policy applies to the collection and use of your information by us and parties that we authorise (such as our suppliers and sub-contractors).


What information do we collect?

What information we collect about you depends which of our Services you are using. The information that we may collect includes:

  • For servicing orders, deliveries and installations: your name, address, postcode, email address, telephone number, payment details and service details (if applicable) including the same for family and friends you which us to inform.
  • For providing the 3rings Service: Organisers, Family and Friends we collect Name, email and mobile telephone number.
  • Sensor data: We collect sensor data which is in an anonymous form prior to reaching 3rings and depending upon the sensor type could include sensor id, time of event, power usage, power remaining, temperature, sound, motion, network id, IP Address.
  • For providing support: We will collect your email and your telephone number and if required to aid you we may request data such as postcode of the person being monitored
  • Generally:
    • Information about your use of our Services including details of your domain name and internet protocol (IP) address, operating system, browser version, cookie details, the content you view, how long you stayed on a page, your navigation around the Services;
    • Location data from your IP address or by accessing global positioning functionality (e.g. GPS); For clarity, 3rings does not currently use location data but some devices and sensors may send location data which we log for a short period (90 days) then delete
    • Other data from time to time to help us provide you with improved products and services – for example when we ask, based upon your consent, for you to fill in a survey or questionnaire;
    • Other data to ensure and check compliance with the Terms of Use and/or otherwise as required by law;

When do we collect information?

We may collect information about you:

  • when you register for Services including without limitation when buying or subscribing for services from us or when you otherwise update your details;
  • when you contact us with an enquiry or other feedback;
  • when you participate in interactivity, for example, when you submit an entry to a competition or prize draw;
  • when you request to be sent communications such as updates or newsletters;
  • in monitoring your use of the Services including without limitation communications sent via and use of the Services;
  • when we are checking compliance with the Terms of Use and/or otherwise as required by law;
  • by devices/sensors sending GPS location data;
  • through the use of “cookies” and/or other devices. For full details, see our cookie policy and the section entitled “Cookies” below;
  • when you disclose your personal information to us or otherwise through the Services at any other point.

We may also combine information that you provide on one Service with information collected from other Services and/or with information that is publicly available or that we receive from other reputable sources. All information will be stored and used in accordance with this privacy policy.


Cookies and similar devices

In addition, in common with many other online services, we and our authorised third parties may use “cookies” and/or other devices to store about you. For more details about what cookies are, the cookies that we use and how to disable them, please see our cookie policy.


How will we use your information?

Your information may be used by us and our authorised third parties to:

  • monitor, develop and improve the Services and/or your experience. This may include personalising the service and content you see, based on the details given by you and/or your activity on the Services;
  • assist in and administer the provision of Services to you;
  • process and deal with any complaints or enquiries made by or about you;
  • investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you;
  • to contact you with service messages. By way of example only, if any of the Services for which you have registered is no longer available, we may contact you to let you know that it has closed and inform you of any similar services offered by us and/or any company within our group of companies and/or a third party partner on our behalf;
  • to monitor compliance with the Terms of Use or other applicable terms and conditions including by way of (i) checking postings or submissions in connection with your use of the Services, (ii) retaining forum or chat room exchanges, and (iii) using keyword triggers to investigate usage that may be inappropriate;

Understanding the relationship between Organisers, Family & Friends and Other Carers.

3rings provides a service that, based upon collected sensor data, that allows a ‘safety net of care’ to be created to passively monitor and react to the needs of a vulnerable individual such as an elderly parent, relation or individual needing care and assistance.



3rings protects the privacy of people using the 3rings service as required but it is important to know that by using the service you may give access to other people who can access the sensor data of the person being cared for.

They do not see your personal data ie your email or phone number but they do see and can respond to the data of the person being monitored.

With that in mind it is important to understand the relationships:

Organiser is the person who:

  • Obtains consent from the person who is being monitored
  • Sets up the equipment and sensors
  • Sets up the initial 3rings account to access the service
  • Sets up and maintains the events and rules
  • Responds to any alerts or messages
  • Review historical data and trends to assess future and current care need
  • Invites others to create their own account to be part of the care circle for the specific individual who needs care or extra attention.

Family & Friends are invited to help care for an individual who is being monitored. This includes care professionals as well as family.

Family & Friends can:

  • Responds to any alerts or messages
  • Review historical data and trends to assess future and current care need

It is possible for one person to be an organiser for multiple individuals who needs care and also be a Family & Friend to another person(s) who needs care

By being the organiser it means you can actively invite and share data with other people who you trust to help you provide a safety net of care for individuals.


Marketing Communication

We will only send you marketing messages if you indicate that you consent (e.g. by “opting-in”) to receiving such messages. Where we have your consent or are otherwise permitted to do so, we will:

  • send you and keep you updated with information by email, telephone (including SMS), mail or other methods of communication about existing and new services and special offers from us;
  • send you information by email, telephone (including SMS), mail or other methods of communication about related products or services of selected third parties that may be of interest to you;
    We will NOT pass your details to third parties so that they may send you information.

By choosing to interact with our services by SMS text message, you will be indicating that you consent to receiving marketing communications from us via SMS text message in respect of similar products and services. You can avoid receiving these communications by adding NO INFO at the end of your SMS.

To stop receiving marketing communications from us, you can use the ‘unsubscribe’, ‘stop’ or similar facility contained in any such communication, you can use our unsubscribe form or you can email us at the email address set out in Contact details below stating that you do not wish to receive further communications from us.

We do not pass or sell your personal information to third parties for any other purpose than as set out in this privacy policy.


What about third parties?

We may pass information about you to other parties as follows:

  • to provide the service you have requested from us.
  • to third parties authorised by us such as our employees, contractors, suppliers and/or agents including without limitation our customer care teams to administer the Services provided to you by us now or in the future;
  • where relevant, the user name and some profile information you voluntarily provide will be published on areas of the Services such as forums, blogs, chat rooms or pages where user submissions are displayed and this will be the identity by which you are known on those areas. Please always think carefully before disclosing information to other users or otherwise making your information publicly available;
  • where we have your consent to do so, to allow 3rings to send marketing communications (see section on “Marketing Communications” above);
  • as part of general statistical information about the Services user base, sales patterns, traffic volumes and related matters. These details will not include information personally identifying you;
  • to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, unlawful activity or suspected breach of the Terms of Use and or the breach of other terms and conditions or otherwise where required by law. We will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of or any information about anyone breaching any relevant terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders;
  • for research, for example , to understand what trends and patterns could indicate areas that could help individuals, families and carers provide better care so as to provide warnings or to be used to provide predictive indicators that help may be required.
  • if there are changes to our business (see section below on “Changes to our business”).

Please note this policy does not cover companies, services or applications that we do not own or control, or to people that we do not employ or manage including without limitation third party websites or applications/widgets (eg from “social media” platforms such as Facebook or Twitter) which we link to or offer via our Services. Also, it does not cover certain pages and services provided via our Services which are hosted, managed and operated by other parties. These services, applications and third parties may have their own privacy policies and/or terms and conditions of use, which we recommend you read before using any such services. These third parties and services are wholly independent of us and are solely responsible for all aspects of any transaction you may make using such services.


Service providers based outside the United Kingdom

We use certain third party companies to perform some functions of the Services on our behalf (for example making calls to you or analysing data that is collected from the Services). These third parties are only allowed access to your information needed to perform these functions. They are not allowed to use it for any other purpose.

Some of these third party companies are either located and/or have servers which are located outside the European Economic Area. Where we share your information with such companies, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy, however please note that the data protection and other laws of such countries may not be as comprehensive as those in the European Economic Area.


Changes to our business

If we decide to change or re-organise the structure of our business, we may need to pass your personal information to one of our group companies so that we can continue to effectively deliver the Services to you.
 Also, if we become involved in a merger, acquisition or other transaction involving the sale of some or all of our or our group companies’ assets, user information (including the personal information collected from you through your use of the Services), may be included in the assets which are transferred to the new owner.

If there are changes to our business, your personal information will remain subject to this privacy policy.


What about security?

We endeavour to take all reasonable steps to protect your personal information. Where possible we use industry-standard technology to allow for the encryption of sensitive information.

Please always think carefully before disclosing information to other users or otherwise making your information publicly available. It is important that you are aware that any information you disclose to another user may then be disclosed by that user. We have no responsibility or control over the contents of communications made between users of our Services.


Amending your information

Where you register your details for certain Services (such as our newsletter) and open a user account that you can then use to access and log on to use those Services, you may change or update your login and password or other details at any time via your account. If you are not registered for these Services but wish to amend your details then please contact us (see Contact details section below). You must make sure that you update your details as soon as possible with any and all relevant changes.


Contact us

Our full details are set out in our privacy. You can email us with any questions, queries or complaints at help@3rings.co.uk.

Cookie Policy

By accessing and using our websites or other services, you are agreeing to the terms of this policy and our privacy policy. Please do read this cookie policy and our privacy policy carefully so you know what we are doing with your information.

We may update this cookie policy from time to time and will post any changes on our website at 3rings.co.uk so it's a good idea to come back occasionally and read through it again. This cookie policy was last updated on 21st April 2018.


What are cookies?

3rings puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

These cookies cannot be used to identify you personally and are used to provide and improve services for you, for example through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don't have to give the same information during one task
  • Recognising that you have already given a username and password so you don't need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
  • See allaboutcookies.org or youronlinechoices.eu to learn more about cookies.
  • Providing security so we ‘know’ it is you.

How does 3rings use cookies?

On the 3rings websites, we only use cookies to provide the service you request and do not use them for advertising by ourselves or 3rd parties.

Our websites and services use cookies to distinguish you from other users of our services and to provide increased functionality and security when you are using our services. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites and our services.

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our websites or access other services. If you have switched off cookies then some of the functionality of our services may not be available to you.

The cookies that we use on our websites only collect anonymous information to optimise our services, and do not collect personal information.


What cookies are on the 3rings websites?

The cookies on our websites generally fall into the following categories: Strictly Necessary, Performance & Functional and analytical cookies;

Strictly Necessary.

These cookies are essential in order to enable you to move around the website, provide security and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, cannot be provided.

Performance & Analytical cookies

Analytical cookies allow us to recognise and to count the number of visitors to our website, to see how visitors move around the website when they are using it and to record which content viewers view and are interested in. This helps us to determine how frequently particular pages are visited and to determine the most popular areas of our website and/or services. This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for.

For example, 3rings uses Google Analytics to provide anonymous information on how the 3rings website and service is used.

Functional cookies

Functional cookies relate to the functionality of our websites and allow us to improve the service we offer to you through our websites, for example:

  • by remembering that you have signed up to view monthly plan
  • by allowing you to carry information across pages of our website to avoid you having to re-enter information;
  • to allow you to access stored information if you have registered with us;
  • by recognising your preferences when you return to our website(s);
  • by enabling us to serve the appropriate regionalised service relevant to your location;

When do our cookies expire?

Except for strictly necessary cookies, most of the cookies on our websites expire at the end of your current session on our website.


Where can I find more information about cookies, and how do I turn cookies off or delete cookies?

Find out more about cookies including how to disable/enable and delete them at the following website aboutcookies.org.

You can block most cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.

You can visit youronlinechoices.com and following the instructions provided.

You can opt out of Google Analytics cookies by click this link and following the instructions

If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.



What happens if I don't accept cookies?

If you decline cookies, some aspects of the 3rings site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.


Contact us

Our full details are set out in our privacy. You can email us with any questions, queries or complaints at help@3rings.co.uk.